customers and working in hospitality.
I had a lady aggressively shout at me for 5 minutes yesterday because her food came out 8 minutes after her husband’s. She was SO rude, so awful I was gobsmacked as she kept complaining and shouting at me. I told her to stop talking to me like that, stop shouting at me as I have apologised and did let her know that there was a bit of a wait. Yet she kept on going, her behaviour was disgusting. I was SO busy, she totally ruined my day and made me shaky and teary for the next hour while I tried to continue making coffees and serving people.
And then today..I had another rude Ars*h***. Who is a regular and he’s always up himself and egotistic. But today he was next level, he was rude to me for NO reason when I just wanted to confirm it was almond milk he wanted and not Dairy as I didn’t hear him order it. And then when I gave him his coffee, we put smarties on top of the coffee lids but I forgot he doesn’t like them so he took the smarties off and told me to ‘stick them where the sun don’t shine’
As he was leaving I shouted to him ‘Well YOU’RE in a bad mood today aren’t you!’.. ‘YUP’ he replied.
Unbelievable. I’ve had a terrible weekend at work! People’s behaviour astound me!
And honestly, I’m friendly and great at my job! I absolutely did nothing to condone either of those people to treat me like that.
I’m so upset, and makes me hate my job. I hate people.