Yeah, every time I messaged ziggie she got back within minutes! I was well impressed! I've got the zorb liners, only complaint I have is that the fleece isn't sewed tight to the zorb which makes it a little harder to sweep/Hoover poop, but not a big problem. Also the zorb doesn't go right to the edge of the liner so you have to be a little more careful when putting it down that the zorb is definitely covering the base around all the edges. They are very easy and quick to wash and dry tho, I can put a 2x6 in the machine and still have room for a couple of pee pads if needed! X