Sue G
Senior Guinea Pig
I sent off emails and facebook messages to as many P @ H people as I could and got the same bog standard answer from them all. They referred to their "knowledgeable colleagues" being able to assist when required. My replies to those people politely commented that their colleagues were NOT always knowledgeable, as I personally know of them selling pregnant sows, and also mis-sexing. Strangely enough I didn't get replies to my follow-up messages, and I notice the facebook ones haven't even been read - I suspect once they issued their reply they then put a stop on further communications from me. And I went in to my local store, asked to see the manager, who knew nothing about this edict, and was quite shocked. He wasn't "into" guinea pigs but always buys the fish magazines in-store, so was upset that he'd no longer be able to do so - and could see my point. He volunteered to internally contact customer services on my behalf, and then emailed me the following -
"I have spoken to our customer services department and raised all your concerns. They have advised me that they have received a large amount of complaints since head office said that they are stopping magazines in store but unfortunately the decision has already been made.
I am dreadfully sorry i couldn't help on this matter i have raised all your concerns including some of my own but as of the 1st of September all magazines will be stopped.
If you have any further questions please don't hesitate just give me an email or phone us on XXXXXXXXXXX"
At least he tried, but it seems P @ H just don't care.
"I have spoken to our customer services department and raised all your concerns. They have advised me that they have received a large amount of complaints since head office said that they are stopping magazines in store but unfortunately the decision has already been made.
I am dreadfully sorry i couldn't help on this matter i have raised all your concerns including some of my own but as of the 1st of September all magazines will be stopped.
If you have any further questions please don't hesitate just give me an email or phone us on XXXXXXXXXXX"
At least he tried, but it seems P @ H just don't care.
.