A place to rant about things that wind you up ( keep it clean lol)

  • Thread starter Thread starter DMS260820
  • Start date Start date
We changed broadband supplier yesterday from BT to Now we have Broadband but no home phone line. When I contacted Now last night they said that BT had received the request to take the same number over but hadn't actioned it yet and it should be on by midnight. I was advised that if it still wasn't working this morning I was to phone back as they'll have more to work with. I'll be making a phone call later on.
 
Betsy said:
We changed broadband supplier yesterday from BT to Now we have Broadband but no home phone line. When I contacted Now last night they said that BT had received the request to take the same number over but hadn't actioned it yet and it should be on by midnight. I was advised that if it still wasn't working this morning I was to phone back as they'll have more to work with. I'll be making a phone call later on.
Click to expand...
These things never run smoothly. I hope you get it sorted today.
 
Betsy said:
We changed broadband supplier yesterday from BT to Now we have Broadband but no home phone line. When I contacted Now last night they said that BT had received the request to take the same number over but hadn't actioned it yet and it should be on by midnight. I was advised that if it still wasn't working this morning I was to phone back as they'll have more to work with. I'll be making a phone call later on.
Click to expand...
BT are changing us over to the fibre optic phone line rather than the old copper. We have to plug our land line into the back of the new modem they are going to send us, easy peasy - not. Two things wrong with this -
1. We have a 30 year old phone that's not digital so won't work.
2. A new digital phone needs an electric socket that we don't have near the modem because their new fibre optic WFi system box thingy and the modem took the only 2 sockets we have. The choice seems to be give up the landline, get an electrician in to wire in new sockets or use an adapter/extension which I hate and don't feel safe with. The way we feel at the moment not only will we be giving up our landline we will also be giving up internet access because we can't cope with all the new technology. The word upgrade fills us with dread these days. More new stuff to learn, more stuff that won't work straight off and needs engineers and hassle.
I feel like I don't belong in this world anymore sometimes, everything's so fast and confusing. New and improved means, won't work properly and will be more expensive. 'You're monthly payments won't go up' - yet for at least a couple of months!
 
piggieminder said:
BT are changing us over to the fibre optic phone line rather than the old copper. We have to plug our land line into the back of the new modem they are going to send us, easy peasy - not. Two things wrong with this -
1. We have a 30 year old phone that's not digital so won't work.
2. A new digital phone needs an electric socket that we don't have near the modem because their new fibre optic WFi system box thingy and the modem took the only 2 sockets we have. The choice seems to be give up the landline, get an electrician in to wire in new sockets or use an adapter/extension which I hate and don't feel safe with. The way we feel at the moment not only will we be giving up our landline we will also be giving up internet access because we can't cope with all the new technology. The word upgrade fills us with dread these days. More new stuff to learn, more stuff that won't work straight off and needs engineers and hassle.
I feel like I don't belong in this world anymore sometimes, everything's so fast and confusing. New and improved means, won't work properly and will be more expensive. 'You're monthly payments won't go up' - yet for at least a couple of months!
Click to expand...

I have two sockets near to my phone's master socket. That means I have an extension lead plugged into each socket.

DSC_0590.JPG

now, I need to tidy up those cables a tad, I know, but all but two of those plugs is essential - two kettle leads for the computer and monitor, one for the TV, one for the speaker, one for the Sky hub, one for the DVD player. There's a phone plugged in too but only because it's useful to check if the internet's out or if it's the entire line, which happened once because an engineer did something stupid. The last one is a battery charger for the e-cig's batteries because it's easier for me to keep an eye on it charging if it's there - they're hefty, temperamental batteries. I wouldn't even charge them on the carpet.

Anyway, my point is, extension leads are fine. The problem is when they get daisy chained, plugged into another into another into another. Grabbing one like the ones I have in the photo means you can also turn individual plugs off as well so not everything needs to be draining power at once.
 
We had leads in extensions like that before we stopped watching DVDs and listening to music, the telly and DVD player are now just sitting on the shelf gathering dust waiting possibly to be got rid of or find a space upstairs and the CD player has been consigned to my bedroom probably never to be used again! I couldn't stand all the leads after 10 years of them in this house. I'd rather live without all the electrical stuff than have to untangle leads and try to dust them, this is a very dusty house and the dust bunnies lurk amongst the leads. Also we have a gunea pig cage in that corner now, it would be too dangerous to have lots of leads hanging about in case they managed to pull them into the cage. I've duct taped the modem and white box thingy (goodness knows what that does) leads to the wall so the piggies can't reach them. I think it will be so liberating to not have the phone, my children can't understand why I keep my mobile turned off most of the time when I'm out. It's a generation thing!
 
RedLoredAmazon said:
Had a headache today so I went to go take some Tylenol for it. Did I take the Tylenol? No. I took my birth control again! :doh: Sorry, but that does not cure headaches! This is the second time I have done this; I may need to keep the two medications away from each other so I don't keep making the same mistake.
Click to expand...
Could be worse! you could end up taking the tylenol instead of the birth control 😂😂
 
Pawz said:
Could be worse! you could end up taking the tylenol instead of the birth control 😂😂
Click to expand...

At one point, putting my meds into their boxes for the week, and I substituted half my B12 tablets for Vitamin D and I remember calling myself all sorts of things because I couldn't work out which ones were which. That was a long evening, lol.
 
eileen said:
I'm having BT set me up with fibre broadband, send a digital phone?fortunately my mobile has a good signaling let you know how it goes!
Click to expand...
We suposedly had the fibre broadband set up about 18 months ago. It was a fiasco as the fitter didn't want to come in the house because of COVID but he had too to fit all the box things on the wall, we got the impression he didn't want the job at all, he came from an outside firm that BT had contracted. He kept bringing the wrong tools in from his van, he was really grumpy, we didn't have enough electric sockets (no one told us it needed more sockets than the old broadband). It's not worked properly since it was installed, we don't have all the lights lit up on the box that we should have. A proper Outreach engineer came once to check it and was supposed to come back and fix things under the pavement but never did. We tried to ring them and find out what was happening but just got passed around. We suspect we are getting our connection on the old cables and not the new ones, will be interesting to see what happens when the old ones are switched off! I could buy a digital phone but I don't see why I should as it's not my choice to go digital it's being forced on us. We only have pay as you go mobiles but we don't ring anyone very often. I know the landline hasn't been used for over a week because it's been unplugged since the new piggies arrived. I didn't want it to ring and startle them, anyone that we want to speak to knows to text and we will ring back, it's lovely not to have to answer calls on cavity wall insulation and double glazing. It's so peaceful without a phone.
Good Luck!
 
Oh dear,I'll see how it goes!though they have messed my plan up twice,even before the order was completed.I'm doing mainly as I stream alot of TV,Netflix and sky,kept getting kicked off the Internet.i wasn't aware I needed a digital phone.thanks for the heads up !
 
I have Sky fibre but at least I can have a bogstandard phone with it (even if I never use the stupid thing unless I'm checking the line, lol). And actually since Sky replaced the hub there's been no issues. The last one I had was temperamental as heck, this one's been behaving itself quite nicely. It does have a phone jack but I've no reason to switch from using the master socket.

Honestly BT sounds like they're being deliberately awkward about all of this. It's all the same hardware outside of the home, why do they need to make it so complicated indoors?
 
We've been having problems with BT since we moved here over 2 years ago. The main one being their total refusal to accept that I had taken over the account from my MIL even though we told them and told them and so did my MIL. Everything on line was in my name but any letters that came through were in my MIL's name and if you phoned them up they asked to speak to her. Luckily before she moved, she gave her permission for me and my OH to speak on her behalf. We've even had letters through for my FIL and he died over 3 years ago! BT appear to be unable to do the simplest things.
 
Betsy said:
We changed broadband supplier yesterday from BT to Now we have Broadband but no home phone line. When I contacted Now last night they said that BT had received the request to take the same number over but hadn't actioned it yet and it should be on by midnight. I was advised that if it still wasn't working this morning I was to phone back as they'll have more to work with. I'll be making a phone call later on.
Click to expand...
Still no home phone! When I call the landline from my mobile it rings at the Exchange but it doesn't ring at home. I also have no dial tone. I have phoned NOW several times and explained that it is the only number that my MIL's Sheltered Housing have as an emergency number as there is no reliable mobile signal down here. When I call on a mobile from home, I have to use wifi calling. They have told me that it is BT that's causing the problem and everything is fine their end.
 
Betsy said:
Still no home phone! When I call the landline from my mobile it rings at the Exchange but it doesn't ring at home. I also have no dial tone. I have phoned NOW several times and explained that it is the only number that my MIL's Sheltered Housing have as an emergency number as there is no reliable mobile signal down here. When I call on a mobile from home, I have to use wifi calling. They have told me that it is BT that's causing the problem and everything is fine their end.
Click to expand...
Have you connected your phone to the router? When we changed from BT to Sky broadband last Feb, we have to connect the phone direct to the router (there's an outlet for the phone at the back) and not on the BT phone box (or where it was connected before).
 
Sigh. I feel like hell. No tests to check if it's Covid or not but I feel a bit on the miserable side, lol. Slept for 10 hours overnight which isn't like me, woke up at 11.30am to a splitting headache and a sore neck. Normally I'd say migraine but my vision's fine. So, Deep Freeze to the forehead but I can't get warm enough or stay cool enough. Bleugh. Also got a fever. A mild one, but it's there.

I'd rather go back to bed except then I'd sleep all day too. Nope.
 
Lorcan said:
Sigh. I feel like hell. No tests to check if it's Covid or not but I feel a bit on the miserable side, lol. Slept for 10 hours overnight which isn't like me, woke up at 11.30am to a splitting headache and a sore neck. Normally I'd say migraine but my vision's fine. So, Deep Freeze to the forehead but I can't get warm enough or stay cool enough. Bleugh. Also got a fever. A mild one, but it's there.

I'd rather go back to bed except then I'd sleep all day too. Nope.
Click to expand...

Sorry you are feeling under the weather. Curl up on the couch and take a rest. Hopefully you will feel better quickly!
 
RedLoredAmazon said:
Sorry you are feeling under the weather. Curl up on the couch and take a rest. Hopefully you will feel better quickly!
Click to expand...

I'm in an armchair in jeans and a hoodie with a blanket wrapped round my legs - still not warm enough, lol. Didn't want to turn the heating on for a while in case it got too warm upstairs for the goblins but needs must in the end. At least this way I can play Solitaire on the PC without much effort (who knew hooking the PC up to the tv was such a useful idea?)
 
anyar.dris said:
Have you connected your phone to the router? When we changed from BT to Sky broadband last Feb, we have to connect the phone direct to the router (there's an outlet for the phone at the back) and not on the BT phone box (or where it was connected before).
Click to expand...
The phone doesn't go into the back of the router. The instructions say to put plug it into the splitter box in the slot marked telephone and the router into the slot marked broadband and then plug the splitter box into the main telephone line into the house. I've done this. There is nowhere on the back of the router to plug in the telephone. NOW say that BT hasn't done something their end.
 
Yeah @Betsy , the line not switching over properly will be BTs fault. I mean it normally is anyway, but somebody somewhere's neglected to hit a button. Unfortunately NOW can't force BT to hit said button.

Some routers also have a phone jack, but not all of them do. Do you have a spare splitter to check if that's the issue? Or even if you don't, you could plug the phone cord straight into the main telephone line to check it that way. Sorry, thinking out loud, you've probably already tried that too.
 
Betsy said:
The phone doesn't go into the back of the router. The instructions say to put plug it into the splitter box in the slot marked telephone and the router into the slot marked broadband and then plug the splitter box into the main telephone line into the house. I've done this. There is nowhere on the back of the router to plug in the telephone. NOW say that BT hasn't done something their end.
Click to expand...
Yeah I just seen the Now router and it's different from the Sky Q router. You said when you phone the number, it rings from the mobile but the actual phone is not ringing? Might be a splitter problem? When we switched from BT to Sky, landline and broadband was automatic switch on the agreed date. We only had to lose the BT Sports channels for 2 weeks.

Hubby said if it's still not working, call BT and follow up with the switch. They didn't switch it at the exchange. Oh and ask compensation for the trouble!. 😁
 
Last edited:
Lorcan said:
Yeah @Betsy , the line not switching over properly will be BTs fault. I mean it normally is anyway, but somebody somewhere's neglected to hit a button. Unfortunately NOW can't force BT to hit said button.

Some routers also have a phone jack, but not all of them do. Do you have a spare splitter to check if that's the issue? Or even if you don't, you could plug the phone cord straight into the main telephone line to check it that way. Sorry, thinking out loud, you've probably already tried that too.
Click to expand...
Its a new splitter came with the router and I've plugged the phone cord straight into the main telephone line still no dial tone. NOW did say that because of the Bank Holiday it may be Tuesday until the Landline is working properly. That'll be 5 days! :rant:
 
Betsy said:
STILL no phone line! 5 days now .....
Click to expand...
I phoned Now back when I was Hangry. They are sending an Engineer tomorrow morning between 8am and 1pm. Why this couldn't have happened last week is anybody's guess. Maybe I was too polite. You don't mess with a Hangry lady!
 
eileen said:
Oh dear,I'll see how it goes!though they have messed my plan up twice,even before the order was completed.I'm doing mainly as I stream alot of TV,Netflix and sky,kept getting kicked off the Internet.i wasn't aware I needed a digital phone.thanks for the heads up !
Click to expand...
Sorry they are messing you about, this seems to be the norm these days with all firms though, nothing is ever straight forward. No one seems to do their job properly.
We are now in a battle with another firm whose services we no longer require but they are still providing despite saying they would stop on 14th April and last months payment would be reduced as not a full months service. They took the full amount and didn't cancel! Stopping the direct debit and refusing to pay seems to be getting a little attention, an 'oh dear your direct debit didn't go through' letter anyway!
I'm not sure if you will need a digital phone or not, I'm getting mixed messages. In some reports it's saying you do because they are turning the old copper wire system off. We have just had a card of instrutions arrive from BT that says just plug the phone into the modem. We will wait and see when the modem arrives if the phone works or not. If not we will consider getting a new one, if it wasn't for my partners elderly Dad who has lost the ability to use his mobile due to dementia we wouldn't worry about it.
 
Bt have sent a digital phone that connects to Alexander,new TV box,coming in 20 days to fit it up.just hope it works.though I do get good mobile signal.
 
You must log in or register to reply here.
Back
Top