Hermès! I never EVER choose them for delivery when I can help it but unfortunately sometimes it’s beyond my control and people send via them because it’s cheap. They are a NIGHTMARE and this time was no exception.
I came home to a ticket in my mailbox, I hadn’t been informed of any tracking numbers beforehand so I had no idea what I was expecting was coming via Hermès. Ticket said they would deliver again the next day, but it’s my stint on location for work this week so I already knew I’d just come home to continuous blue tickets. I tried the ticket number on their website…doesn’t exist (no surprise), so I steady myself for phonecall to them and a long hold queue.
First the phone number on the ticket is no longer in operation since the start of this year
So I scrabble for a pen to write down the new number on the automated message. I call the new number, it’s a long wait before I am connected to a monkey. Monkey asks me to confirm my details and then states that my name is wrong…it’s not I spelled it numerous times for her and it was written correctly on the ticket…I point this out. She tells me that because of the name mismatch I can’t divert it to a pickup point and I will have to let it fail further delivery attempts to my home before I am allowed to divert it sometime mid next week! Meaning I’d be getting it towards the end of next week or maybe a week on Monday at the latest
. Call is over, she insists there is a mismatch, tells me to try the website which I explain fails to find the number and we part ways.
I stew for 10mins before deciding to call them again hoping for a monkey that has at least evolved into tool making this time. Another long wait and I get connected to someone. I start over with no mention of the previous call, explain I won’t be available for delivery, confirm my details (she matches everything first time! Yay not only can she use tools but she is clearly a rare organ grinder!), package diverted to a location of my choice. First possible pickup day.…this Thursday. FAB!
But this is why I hate Hermès, the employees get paid so badly that half of them don’t care. The other half can barely spell their own names let alone read other peoples. I was extremely lucky to actually get someone capable after only 2 tries, they are rarer than Trumps real skin tone.
Fingers crossed Thursday turns out as planned and they don’t screw it up, there is still that chance