Had a terribly embarrassing and frustrating experience today at a cafe.
I had to fast last night to have blood tests done today. But I got distracted in this morning meaning I didn’t get my blood test done until about 1pm (apparently that was too long to fast and may hinder my results but I told them to just do it anyway, as I often don’t eat for that long anyway.
Also I’ve had ear problems for 2 weeks, on and off blocked ear. But for the past 2 days my right ear has been completely blocked causing hearing problems as I feel like I’m under water. It’s an awful feeling!
Anyway! After that I went straight to a cafe for coffee and lunch as I was understandably hungry! Lovely quirky waitress sat me down, I ordered a vegan schnitzel burger. My coffee came out and was lovely, Then my burger.. I immediately noticed cheese on it.. The menu doesn’t mention vegan cheese. I looked closely and could tell it was dairy cheese, I broke a corner off and could definitely tell it was dairy but the few of it. I got up and told the lady at the counter. She insisted it will be vegan cheese, but I was adamant that it wasn’t. She poked her head around the the kitchen to find out that it was in fact dairy. And told me to bring the burger up and they’ll change it. The other quirky older waitress followed me and said she was really sorry, not good enough and to sit down and she’ll get it sorted for me. 5 mins later, ‘new’ burger gets put back in-front of me.
Hmm. I lift up the bun.. the cheese IS STILL DAIRY! It’s the same bloody meal! It even had the corner of the cheese missing that I tore off! I went back up and said ‘it’s still dairy cheese’ but coffee lady insisted it wasn’t! No, no it’s not it’s vegan cheese she kept saying! I went back and even put a tiny teeny bit in my mouth to see. 100% dairy! I haven’t eaten cheese for about 10 years! I think I know what I’m talking about!
Grabbed my bag stormed up to counter and politely asked for my money back as it’s dairy. She asked the kitchen again. They showed me a pack of bio vegan cheese that they had used. NOPE. That’s not what’s on my burger. I showed the nicer quirky waitress the cheese on my burger. She could see it was dairy too. By this point I was shaking, my blood sugar was low from the fasting and now my adrenaline was up from causing a fuss. Which bought on me to get terribly stressed, I started crying a little.. ugh!
To make it worse,with my ears being blocked up it was making me much more stressed as I just can’t hear myself talking properly. I can’t tell if I’m talking too loud or too quiet. So I felt self conscious and silly. I apologised that I couldn’t hear them and that I wasn’t feeling myself. The quirky lady then said she could feel my upset energy and starting giving me a shoulder rub! LOL! And she was bitching about the chef, that he was an A-hole etc!What was going on!
Turns out the other waitress who bought my second burger back out had accidentally bought my first one back thinking it was my new one.. but they were still making my new one!
I said I just wanted to leave as I was too stressed. They insisted I got my new one as a takeaway and a free coffee.
Finally left.. got in the car. Looked at the burger which now had vegan cheese but I Gluten free bun which would likely not be vegan as they all have egg in. Had totally lost my appetite anyway.. so I just threw it all away.
By this time my head was pounding and I just wanted to go home.
I work in hospitality, I know how hard it is, at the moment especially. But mistakes like this can kill people. If I had a dairy allergy!
I was incredibly nice to the waitresses, I was just very uncomfortable and distressed due to not being able to hear and feeling shaky etc. I’m not one to cause a fuss usually. Mistakes happen. But the chefs were totally awful in how they felt with things.