Hi, I bought my two girls from P@H (one is pictured in my profile pic) and to be honest, I haven't had any problems. I, like many others, was VERY wary about getting them from a pet shop, but I made sure I visited on many occasions and at different times of day to see what the care was like. On the day I got them, I was taken (with the two piggies) into a side room where I was shown how to handle them, asked questions on the size of cage I had, what I was going to feed them, if I had any other pets etc. The lady did a full check of both guineas, checking their ears, eyes, noses, fur, and feet for signs of any illnesses and showed me how to do the same. I had checked how to sex a guinea pig beforehand, but she showed me how to do that too and overall, I was very happy with getting my pets from there. Looking back now, if I were to get more piggies in the future (a definitely possibility), I would probably opt to get them from a rescue - something which I was not aware of before - mainly so that they are more used to being handled and are perhaps tamer.