Any computer whizzes out there who can help me?

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I have had my hard drive back from the repair shop for about a month or so. It had a brand new 80G hard drive put in and a new windows xp. The reason I had to leave it in was because I kept getting the "blue screen of death" as it is commonly called. The original problem he said was that the old hard drive was kaput and also the windows on it was counterfeit (I bought it on ebay-typical).
Anyway, the bue screen keeps coming up again. It should be like a new pooter now so I don't know why and I cant keep throwing good money after bad :(
It says:Ntfs.sys page fault in non paged area and another time said a thread tried to release a source it did not own.
Any ideas please?
I have not recently installed any hardware or software.
Thanks ;)
 
I would ask them to take another look at it as they didn't fix it which is what you paid them to do. Blue screens happen most of the time because of a corrupt Hard drive BUT can happen a lot because of bad hardware - they need to take a look at your motherboard and your memory for starters - they can do scans on the whole system to see if there are any hardware errors - its right to start with a rebuild (Installing windows on a hard drive again) but sometimes, its other things like bad RAM, or just something wrong on the Motherboard side of things - In my opinion the repair shop should have tested this all for you after installing the new Harddrive...

On Friday I had a user who reported the same thing and he had had a new Hard drive, and it turned out after the hardware guys took a look at it, he had a memory problem...

If it happens a lot you're better off calling them again, as replacing the HDD with a new one obviously wasnt the problem, or the whole problem at least :( Unfortunatly with PC's its kinda trial and error a lot of the time, but they should have tested this before giving you the PC back imho :(

Hope it gets sorted soon x
 
Sorry, meant to say you should do some tests if you wanted to. Like for example, switching the machine off, and taking some of the hardware out, for example one stick of memory, and then booting it back up again and seeing how it runs and whether you get another Blue screen etc etc... Again trial and error though :(

Sorry, hope this is of some help :( x
 
Thank you sweetedge. I was loath to send it back in again as more money on top of the £150 I already spent! I will phone them on Tuesday and see what they say :(
 
Well when you speak to them make sure you say the same thing is happening which means it wasnt the new hard drive that obviously was causing the problem - I dont think you should pay, at the end of the day you paid them to fix your machine and they haven't

Good luck O0
 
Hubby says take it back as it is under warranty this shouldn't really be happening if they have loaded new windows xp on the new hard drive. Also make a note of exactly what it says. Hope this helps ;)
 
ive just had a browse on google typing in "Ntfs.sys page fault in non paged area"

i had a few pages to browse through, mostly forums. so maybe you should try that if you havnt and see what turns up.
 
Thanks for your replies, I will do that Dazie, your hubby is right, obviously original problem not fixed :tickedoff:
 
hi,

You can check the hard drive integrity by booting up off your windows cd and selecting recovery console. once in type chkdsk c: /r and it will test your drive for errors and repair them with little or no loss of data. You should really do this twice to make sure, if after both times it still says found and repaired errors then the hard drive is faulty. The problem you are having is normally either the hard drive or the hard drive controller on the motherboard, and in my experience its 50/50 which it is. if you have another hard drive plug it in and try it, if u get the same error then its the motherboard. You can also try re-seating the memory, CPU and any PCI/AGP/PCIe cards you have. A counterfeit copy of windows WOULD NOT cause this error. If you got a licence for your windows XP then the chances are the person you got it from had already activated it, a short phonecall to microsoft should sort that out for you anyways Free of charge.

hope this helps

Gareth
 
Thanks Gareth, I didn't get the windows cd when I got the hard drive back. I didn't even think of that, I should have done shouldn't I? After all, I paid for it. I am taking the hard drive back in next week and he said he will take another look at it.
 
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